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How sond4d Protects Your Account and Payment Information

When you open an account with us, your personal details, deposit history and gameplay activity stay secure under our data protection practices.

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sond4d How sond4d Protects Your Account and Payment Information
CONTACT US

How to Contact Us About Your Privacy

If you have questions about what we store, how we use your data, or you want to request access to your information, reach out to our support team using any of the channels below. We respond to privacy requests within 7 working days. You can also ask us to correct any personal details on file or explain why we're holding specific data about you.

Team online

Email

Send privacy questions to [email protected]. Include your account username and a clear description of what information you're asking about.

Live Chat

Open the chat widget in the lobby during our support hours (Monday to Sunday, 09:00–23:00 Indonesian time) to speak with a team member about your data.

Account Settings

Go to My Account > Privacy & Security to download your personal data, update contact details, or adjust cookie preferences directly from your dashboard.

HOW WE PROTECT

Our Data Security and Retention Practices

Your account password is hashed on our servers so we never see the actual text. Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end so payment details are not stored in…

Encryption

All data transmitted between your device and sond4d uses industry-standard SSL encryption so third parties cannot intercept your login, deposits or gameplay activity.

Cookie Control

When you first visit, we ask for your consent on cookies. You can change these settings in My Account > Privacy & Security at any time to turn analytics or marketing cookies off.

Payment Segregation

Your DANA, OVO, GoPay and QRIS payment methods are stored in a separate, encrypted vault. We do not cross-reference them with your gameplay data in logs.

Data Retention

Account data is kept for 24 months after account closure unless local law or an active dispute requires us to retain it longer for your protection.

Third-Party Sharing

We share minimal data with payment processors and compliance partners only where required by law or to complete a transaction. Marketing partners never receive your personal details.

Account Access

Only you and our compliance team can view your personal data. Support staff can see your account history but not your password or full payment card details.

Privacy Policy Questions Answered

Below are the questions we hear most often from players in Makassar, Denpasar and across Indonesia about how we handle privacy on sond4d. If you do not find your answer here, reach out to our support team.

Yes. Open My Account > Privacy & Security and select Download My Data. We will compile your account details, transaction history and gameplay records into a file and email it to you within 5 working days.

We keep transaction records for your DANA, OVO, GoPay and QRIS deposits for 24 months. After that, depends on local law whether we retain them for tax or dispute purposes. You can request deletion earlier by contacting support.

No. We do not sell or rent your personal information. We only share account data with payment processors and compliance authorities where local law requires it to process your transactions or prevent fraud.

Your data remains in our secure backup for 24 months to handle disputes or tax inquiries. After that period, depends on local law whether we erase it or retain a compliance record. You can request early deletion via email to [email protected].

Go to My Account > Personal Details and click Edit next to your email or phone. Confirm the change with a verification code sent to your current email. Your new contact details take effect immediately.

We use functional cookies to keep you logged in and analytics cookies to understand how you use the lobby. Go to My Account > Privacy & Security > Cookie Preferences and uncheck analytics cookies anytime. Functional cookies cannot be disabled without logging out.

Email [email protected] with Your Account Username and describe the issue clearly. Our compliance team responds to privacy requests within 7 working days. You can also use live chat during support hours (Monday–Sunday, 09:00–23:00 Indonesian time).